Shipping / Cancellations / Returns
Order Confirmation
As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. Payment is captured as soon as the order is placed. In rare cases, if the product is on backorder or unavailable, we will contact you and ask if you would like to wait for the product to become available, switch your product, or have your payment refunded. If the item is available for shipment we will submit the order for processing and arrange shipment.
***We cannot change the shipping address after the order is placed.***
Order Shipment
Most products ship within 2 to 3 business days from the date of your order (unless indicated on the product page). Some items take a bit longer to ship since they are built to order (i.e., XED UV Grow Lights etc). We will send you tracking information as soon as it is available. If a week has gone by and you do not have tracking information yet, please reach out to us.
U.S. Shipping
We are based in China, We offer FREE shipping in the lower 48 states (except HI and AK) Via American special lines. Expedited shipping is usually available for an extra cost. Contact us before your purchase if you prefer an expedited shipping method and we will get you a quote.
After the order is processed, allow 7 to 15 business days for the product(s) to reach you if shipped to a U.S. address.
International Orders
Nearly all of our brands can be shipped internationally using each country special lines,FedEx, UPS, USPS, DHL or other couriers. Most quotes can be obtained at checkout. If not, please email us to receive a shipping quote for lights shipped outside of the USA. You may also place an order on our online store for items that require a quote and we will notify you via email on the exact shipping costs.
Some items/brands can be shipped for free.
Items shipped internationally from the USA may have VAT, duties, taxes, and/or local charges due at delivery. These charges are the responsibility of the customer and not XED Light Limited.
Cancellations
If you need to cancel your order, we recommend reaching out to us ASAP. We charge a 2.9% (credit card / PayPal) order cancellation fee after the order was received. We can accommodate most requests, but due to the different time zones and schedules that our warehouses ship from, the cancellation request may not reach the warehouse in time. Once the item has been arranged to ship or has shipped, the package will be treated like a 'return' and is subject to ship-back fees and restocking fees. If you purchased 'Route Package Protection', this can not be refunded after the order has shipped.
Returns
We offer return shipping in the USA if you are not satisfied for any reason. See our full Return Policy for rules and guidance on returning an item after purchase and for brand-specific return dates. A 5-25% restocking fee may apply for returns within the dates of the return policy. Reach out to us for exact return instructions and restocking fees for the item(s) that you purchased. 'Route Package Protection' cannot be refunded if an item is returned en route or after you receive it.
If you have any questions or would like to check the availability of an item, you may email us here or call us at (0086)18857343968. Thank you for shopping with us.
